About the Company
Walmart Canada is one of the largest retail employers in Canada, operating a chain of discount department stores and hypermarkets nationwide. We are committed to saving people money so they can live better, and we pride ourselves on a fast-paced, customer-focused environment. Join our team for the exciting Black Friday season and help us ensure a safe and organized shopping experience for all our customers.
Job Description
Are you organized, customer-focused, and ready to thrive in a high-energy retail environment? Walmart Canada in Rimouski is seeking a dedicated Seasonal Black Friday Queue Manager to ensure a smooth and safe shopping experience during our busiest sales event of the year. In this temporary role, you will be crucial in managing customer flow, directing lines, and maintaining order, contributing directly to customer satisfaction and operational efficiency during the Black Friday rush.
Key Responsibilities
- Efficiently manage and direct customer queues, ensuring orderly flow into the store and specific departments.
- Implement and enforce crowd control policies and procedures to ensure customer and associate safety.
- Provide clear, friendly, and helpful directions to customers regarding store layout, product locations, and checkout lines.
- Monitor queue lengths and adjust strategies as needed to minimize wait times and congestion.
- Collaborate with store management and security personnel to address any crowd-related issues promptly.
- Maintain a positive and calm demeanor in a fast-paced and high-pressure environment.
- Assist with setting up and dismantling queue barriers and signage as required.
- Act as a visible and approachable point of contact for customer inquiries related to store access and queues.
Required Skills
- Excellent communication and interpersonal skills.
- Ability to remain calm and effective under pressure.
- Strong organizational skills and attention to detail.
- Customer service-oriented mindset.
- Ability to stand for extended periods and move around the store frequently.
Preferred Qualifications
- Previous experience in retail, customer service, or event management (minimum 6 months preferred).
- Bilingualism (French and English) is an asset due to local customer base.
- Familiarity with store safety protocols and crowd management techniques.
Perks & Benefits
- Competitive hourly wage.
- Opportunity to work with a leading global retailer.
- Fast-paced and dynamic work environment.
- Gain valuable experience in customer service and event management.
- Potential for future seasonal employment opportunities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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