911 / 999 Emergency Dispatch Trainee – High Demand, Full Training

About the Company

Red Deer Emergency Services is a dedicated and highly respected organization committed to the safety and well-being of the Red Deer community and surrounding areas. We are the first voice of help for those in crisis, operating 24/7 to provide immediate assistance during emergencies. Our team is comprised of professionals who embody compassion, resilience, and a deep sense of responsibility. We believe in investing in our people, offering comprehensive training, continuous development, and a supportive environment where every team member contributes to saving lives and making a tangible difference.

Job Description

Are you looking for a career that offers profound purpose, demands quick thinking, and allows you to make a life-saving impact every single day? Red Deer Emergency Services is actively seeking highly motivated individuals to join our team as a 911 / 999 Emergency Dispatch Trainee. This is an incredible opportunity for compassionate and calm individuals with no prior experience in emergency services, as we provide full, paid, in-depth training from day one. As an Emergency Dispatcher, you will be the vital link between the public and emergency responders, responsible for efficiently processing calls, dispatching appropriate resources, and providing critical pre-arrival instructions. This high-demand role requires individuals who can remain composed under pressure, communicate clearly, and empathize with callers during their most vulnerable moments. If you are ready to embark on a challenging yet incredibly rewarding career, we encourage you to apply and become the calm voice of reassurance for our community.

Key Responsibilities

• Receive and prioritize incoming emergency calls (911/999) from the public.
• Accurately gather critical information from callers, often in high-stress situations.
• Assess the nature and severity of emergencies to determine appropriate response.
• Dispatch police, fire, and ambulance units efficiently and effectively.
• Provide clear and concise pre-arrival instructions to callers, including CPR, first aid, or safety directives.
• Maintain detailed and accurate records of all calls and dispatched units.
• Monitor emergency radio channels and coordinate with responding units.
• Provide support and reassurance to callers while help is en route.
• Adhere strictly to all departmental policies, procedures, and protocols.
• Participate actively in all required training and continuous professional development.

Required Skills

• Excellent verbal communication and active listening skills.
• Ability to remain calm, composed, and professional in high-stress and emotional situations.
• Strong problem-solving and decision-making abilities under pressure.
• Proficiency in basic computer applications and keyboarding.
• Exceptional multi-tasking capabilities (listening, typing, speaking simultaneously).
• High level of empathy, patience, and compassion for others.
• Strong ethical compass and commitment to public service.
• Ability to work rotating shifts, including nights, weekends, and holidays.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or call center environment.
• Familiarity with the geography of Red Deer and surrounding areas.
• Ability to speak a second language (e.g., French, Punjabi, Tagalog) is an asset.

Perks & Benefits

• Comprehensive paid training program for all aspects of emergency dispatch.
• Competitive annual salary with opportunities for advancement.
• Robust health, dental, and vision benefits package.
• Defined benefit pension plan.
• Generous paid time off and sick leave.
• Life insurance and disability coverage.
• Employee assistance program (EAP).
• Opportunities for continuous professional development and specialized training.
• A supportive and collaborative team environment dedicated to community safety.
• The profound satisfaction of a career where you truly make a difference.

Apply Now