911 / 999 Emergency Dispatch Trainee – High Demand, Full Training

About the Company

The City of Abilene Emergency Services is the heartbeat of public safety, committed to protecting and serving our community. We are a vital link between residents in distress and the first responders who provide critical assistance. Joining our team means becoming part of a dedicated group of professionals who make a tangible difference in people’s lives every single day. We pride ourselves on our state-of-the-art dispatch center, comprehensive training programs, and a supportive environment where continuous learning and growth are encouraged.

Job Description

Are you looking for a career where you can truly make a difference? The City of Abilene Emergency Services is seeking highly motivated individuals to join our team as a 911 / 999 Emergency Dispatch Trainee. This is an unparalleled opportunity for individuals with no prior experience in emergency dispatch, as we provide full, paid training to equip you with all the necessary skills and knowledge. As a trainee, you will learn to be the calm voice in chaos, effectively receiving and processing emergency calls, dispatching appropriate services (police, fire, EMS), and providing crucial instructions to callers during critical situations. This high-demand role requires resilience, quick thinking, and a profound commitment to public service. Upon successful completion of our rigorous training program, you will transition into a full-fledged Emergency Dispatcher.

Key Responsibilities

• Participate actively and successfully complete all aspects of the paid, comprehensive training program.
• Learn to answer incoming emergency (911/999) and non-emergency calls with professionalism and empathy.
• Develop skills to accurately gather critical information from callers, often under stressful circumstances.
• Master the use of Computer-Aided Dispatch (CAD) systems and multi-line telephone systems.
• Learn to prioritize calls and dispatch appropriate emergency services efficiently.
• Understand and apply proper protocols for various emergency scenarios.
• Communicate effectively and concisely with callers and field personnel.
• Provide pre-arrival instructions to callers as directed by training and protocol.
• Maintain composure and professionalism in high-stress situations.

Required Skills

• High School Diploma or GED.
• Excellent verbal and written communication skills.
• Ability to learn and retain complex information and procedures quickly.
• Strong active listening skills and empathy.
• Ability to multitask effectively in a fast-paced environment.
• Proficiency in basic computer usage and typing.
• Demonstrated ability to remain calm and focused under pressure.
• Commitment to public safety and serving the community.
• Successful completion of pre-employment background check and psychological evaluation.

Preferred Qualifications

• Previous experience in a customer service or call center environment.
• Bilingual proficiency (especially Spanish).
• Familiarity with the Abilene geographic area.
• Possession of a valid Texas Driver's License.

Perks & Benefits

• Comprehensive paid training program.
• Competitive salary progression upon successful training completion.
• Generous health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• Enrollment in the Texas Municipal Retirement System (TMRS).
• Employee assistance program (EAP).
• Life insurance.
• Career development and advancement opportunities within public safety.
• Making a tangible difference in your community every day.

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