About the Company
Coastal Resilience Network is a non-profit organization dedicated to providing immediate, compassionate, and confidential support to individuals experiencing mental health crises. We leverage technology to offer accessible text-based services, ensuring help is available 24/7. Our mission is to foster resilience and prevent suicides through empathy, active listening, and connecting people to vital resources. We believe in the power of human connection, even across digital platforms, and are committed to creating a supportive environment for both our service users and our dedicated team.
Job Description
Are you passionate about making a real difference in people’s lives from the comfort of your own home? Coastal Resilience Network is seeking empathetic and dedicated individuals to join our team as Crisis Support Workers. This is a fully remote, text-based position where you will provide compassionate, non-judgmental support to individuals in distress. No prior experience in crisis intervention is required, as we provide comprehensive, paid training to equip you with all the necessary skills and knowledge to excel in this vital role. This is an opportunity for meaningful work, offering a lifeline to those who need it most, all while enjoying the flexibility of a remote work model.
Key Responsibilities
- Engage with individuals via text message who are experiencing various forms of emotional distress or crisis.
- Actively listen and respond with empathy, validation, and a non-judgmental attitude.
- Assess risk and work collaboratively with individuals to de-escalate crisis situations.
- Provide support, information, and referrals to appropriate mental health resources and services.
- Document interactions accurately and maintain confidentiality in all communications.
- Adhere to established protocols, ethical guidelines, and safety procedures.
- Participate in ongoing training and supervision sessions to enhance skills and well-being.
- Collaborate with a remote team of supervisors and peers to ensure high-quality support.
Required Skills
- Exceptional written communication and interpersonal skills.
- High degree of empathy, patience, and emotional resilience.
- Ability to remain calm and focused in high-stress situations.
- Strong problem-solving and critical-thinking abilities.
- Comfortable working independently in a remote environment.
- Proficiency with basic computer applications and reliable internet access.
- Ability to commit to flexible shifts, including evenings, weekends, and holidays.
- Must be 18 years or older and authorized to work in the U.S.
Preferred Qualifications
- Previous experience in customer service, healthcare, or social services.
- Familiarity with mental health resources and crisis intervention techniques.
- Bilingual proficiency (especially Spanish) is a plus.
Perks & Benefits
- Fully remote work with flexible scheduling options.
- Comprehensive paid training program.
- Competitive hourly wage.
- Opportunity for meaningful and impactful work.
- Supportive team environment with regular supervision and debriefing.
- Access to ongoing professional development resources.
- Employee assistance program.
- Contribution to a vital community service.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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