About the Company
Weber Shandwick is a leading global communications and marketing services firm known for its award-winning work and client-centric approach. With a diverse portfolio of clients across various sectors, including the public sector, we specialize in crafting compelling narratives and engaging communities. Our commitment to innovation and impact drives us to connect with audiences in meaningful ways, always upholding the highest standards of integrity and excellence. We foster an inclusive culture where creativity thrives, and every team member contributes to shaping impactful communications for a better future.
Job Description
We are seeking a dedicated and detail-oriented Public Sector Social Media Moderator to join our remote team. This vital role involves monitoring, engaging with, and moderating online conversations for our public sector clients across various social media platforms. You will be responsible for ensuring that all public-facing communications are accurate, appropriate, and adhere to strict government guidelines and community standards. This is a unique opportunity to contribute to maintaining public trust and fostering transparent communication for critical government initiatives, all from the comfort of your home.
Key Responsibilities
- Monitor social media channels for mentions, comments, and inquiries related to public sector clients.
- Respond to public inquiries and comments in a timely, professional, and empathetic manner, adhering to established brand guidelines and protocols.
- Identify and escalate sensitive issues, potential crises, or high-priority questions to the appropriate internal teams.
- Ensure all online interactions comply with relevant public sector regulations, privacy policies, and accessibility standards.
- Track and report on social media sentiment, engagement metrics, and emerging trends.
- Contribute to the development of FAQs and response templates for common public inquiries.
- Maintain a comprehensive understanding of public sector initiatives and communications objectives.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong critical thinking and problem-solving abilities.
- Exceptional attention to detail and accuracy.
- Proficiency in using social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
- Ability to work independently and manage time effectively in a remote environment.
- High level of empathy and discretion in handling public interactions.
- Basic understanding of digital communication ethics and online community guidelines.
Preferred Qualifications
- 1+ year of experience in social media management, customer service, or community moderation.
- Familiarity with social media management tools (e.g., Hootsuite, Sprout Social).
- Understanding of public sector communication principles or government relations.
- Experience working remotely.
- Ability to adapt quickly to evolving online environments and public discourse.
Perks & Benefits
- 100% Remote Work Opportunity
- Flexible Working Hours
- Comprehensive Health, Dental, and Vision Insurance
- Paid Time Off (PTO) and Holidays
- 401(k) Retirement Plan with Company Match
- Professional Development and Training Opportunities
- Employee Assistance Program (EAP)
- Supportive and Collaborative Team Environment
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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