About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment. We are committed to connecting people and businesses, fostering innovation, and delivering exceptional customer experiences. Join our dynamic team and contribute to a future where everyone can thrive.
Job Description
We are seeking a highly motivated and customer-focused Remote Customer Liaison to join our professional Work From Home team. In this role, you will be the primary point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a seamless experience with Telstra’s services. This is a 100% remote position, offering flexibility and the opportunity to work from anywhere in Australia.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and chat.
- Diagnose and resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Provide accurate information regarding products, services, billing, and technical support.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
- Stay up-to-date with product knowledge, service updates, and company policies.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach.
- Proficiency in using CRM software and other communication tools.
- Ability to work independently in a remote environment.
- Empathy and a customer-centric mindset.
- Reliable high-speed internet connection and a dedicated home office space.
Preferred Qualifications
- Previous experience in a customer service or customer liaison role, preferably in telecommunications.
- Familiarity with Telstra products and services.
- Experience working in a remote or work-from-home capacity.
Perks & Benefits
- Competitive hourly rate with performance incentives.
- Comprehensive paid training and ongoing professional development.
- Opportunity for career growth within a leading Australian company.
- Flexible work-from-home arrangement, saving commute time and costs.
- Access to employee assistance programs and wellness resources.
- Discounted Telstra products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://couriersers.org.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.