About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment. We are committed to connecting people and businesses, fostering innovation, and providing exceptional customer experiences. Join our team and be part of a company that is shaping the future of connectivity in Australia and beyond.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our remote customer support team. This is a 100% Work From Home (WFH) opportunity, perfect for those who thrive in a flexible environment and are looking for a role with varied shift options. As a Customer Support Specialist, you will be the first point of contact for our customers, providing assistance with inquiries, resolving issues, and ensuring a positive experience. Full training will be provided, making this an excellent opportunity for individuals eager to start a career in customer service, even without prior experience. We value clear communication, problem-solving skills, and a genuine desire to help others.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Identify customer needs and provide appropriate solutions or escalate complex issues.
- Troubleshoot common service problems and guide customers through resolution steps.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and procedures, ensuring compliance and quality standards.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Collaborate with team members to share best practices and improve overall customer support efficiency.
Required Skills
- Excellent verbal and written communication skills.
- Strong listening and empathy skills.
- Basic computer literacy and ability to navigate multiple systems.
- Reliable internet connection and a quiet home office environment.
- Ability to work independently and manage time effectively.
- Problem-solving aptitude and a proactive approach to customer service.
- Flexibility to work various shifts, including evenings, weekends, and public holidays.
Preferred Qualifications
- Prior experience in a customer service role (even non-professional, e.g., volunteer, retail) is a plus but not required.
- Familiarity with telecommunications products and services.
- Experience with CRM software or ticketing systems.
Perks & Benefits
- Competitive hourly wage with penalty rates for eligible shifts.
- Comprehensive paid training program.
- Opportunity for career growth and development within a leading national company.
- 100% remote work flexibility.
- Employee assistance program for personal and professional support.
- Access to exclusive employee discounts on Telstra products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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