About the Company
Hilton Byron Bay Resort is an iconic destination nestled amidst the natural beauty of Australia’s famed Byron Bay. As part of the globally renowned Hilton family, we are committed to delivering an unparalleled luxury experience to our guests. Our resort boasts exquisite accommodations, world-class dining, and exceptional service, all set against a backdrop of stunning beaches and lush hinterland. We pride ourselves on creating memorable moments for every visitor and fostering a supportive, professional, and vibrant work environment for our team members.
Job Description
We are seeking an enthusiastic and service-oriented Lobby Greeter to join our team for casual day shifts. In this pivotal front-of-house role, you will be the welcoming face of the Hilton Byron Bay Resort, setting the tone for our guests’ luxurious stay from the moment they arrive. You will be responsible for creating a warm and inviting first impression, assisting guests with initial inquiries, directing them to appropriate areas, and ensuring a seamless check-in experience. This role requires a genuine passion for hospitality, an impeccable professional demeanor, and a commitment to providing five-star service in a fast-paced environment. Full training will be provided to ensure you excel in this important position.
Key Responsibilities
- Warmly welcome all guests and visitors to the resort lobby with a friendly and professional greeting.
- Provide accurate directions and information about resort facilities, services, and local attractions.
- Assist guests with luggage handling and transportation needs as required, coordinating with concierge or bell staff.
- Anticipate guest needs and proactively offer assistance to enhance their experience.
- Maintain a clean, organized, and inviting lobby area.
- Communicate effectively with front desk, concierge, and other departments to ensure smooth operations.
- Handle guest inquiries and minor concerns with courtesy and efficiency, escalating when necessary.
- Contribute to a positive and collaborative team environment.
Required Skills
- Exceptional interpersonal and communication skills.
- A genuine passion for customer service and hospitality.
- Professional appearance and demeanor.
- Ability to stand for extended periods and move around the lobby area.
- Proactive and attentive to detail.
- Ability to work effectively in a team-oriented environment.
- Fluency in English.
Preferred Qualifications
- Previous experience in a customer-facing role within hospitality or luxury retail.
- Familiarity with the Byron Bay area and local attractions.
- Ability to speak additional languages.
Perks & Benefits
- Competitive hourly wage.
- Opportunity to work in a prestigious 5-star resort environment.
- Ongoing professional training and development.
- Team member travel discounts at Hilton properties worldwide.
- Supportive and collaborative team culture.
- Opportunity for career growth within a global hospitality brand.
- Flexible casual day shifts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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