About the Company
The Queensland Police Service (QPS) is committed to keeping Queenslanders safe by providing a responsive, professional, and ethical police service. We are a diverse organisation with a proud history of serving and protecting the community across the state. Our telecommunicators are the backbone of our emergency response, working tirelessly behind the scenes to coordinate vital services and provide support when it’s needed most, contributing directly to public safety and well-being.
Job Description
Are you ready to embark on a highly rewarding career where you can make a genuine difference in your community? The Queensland Police Service is actively seeking dedicated and compassionate individuals to join our vital team in Rockhampton as Emergency Services Telecommunicators. This is an exceptional opportunity for those with no prior experience in emergency services, as we offer a comprehensive, fully paid trainee program designed to equip you with all the essential skills and knowledge required to excel in this critical role. As a Telecommunicator, you will be the crucial first point of contact for the public in times of crisis, handling emergency (000) calls, gathering vital information, and dispatching police resources across Queensland. This position demands exceptional communication skills, the ability to remain calm under pressure, and an unwavering commitment to public safety. Join a supportive and dynamic team environment where your contribution is highly valued and plays a direct role in protecting lives and property.
Key Responsibilities
- Answer emergency (000) calls promptly and professionally, providing a calm and reassuring presence.
- Elicit essential and accurate information from callers quickly and efficiently, often in high-stress or emotional situations.
- Assess the nature and urgency of incidents to determine the appropriate police response and resources required.
- Dispatch police officers and other emergency services resources to incidents using computer-aided dispatch (CAD) systems.
- Provide pre-arrival instructions and advice to callers, including critical first aid or safety guidance when necessary.
- Maintain accurate and detailed records of all calls, actions taken, and resources dispatched.
- Communicate effectively and empathetically with callers who may be distressed, angry, or confused.
- Adhere strictly to Queensland Police Service policies, procedures, and protocols.
- Collaborate effectively with other emergency services agencies and internal departments as required.
Required Skills
- No prior experience in emergency services required – full, comprehensive training will be provided.
- Exceptional verbal communication and active listening skills, with clear and articulate speech.
- Demonstrated ability to remain calm, focused, and professional in high-pressure and emotionally charged situations.
- Strong problem-solving and decision-making abilities, with the capacity to think quickly on your feet.
- Basic computer literacy and the ability to learn new software systems (e.g., CAD) rapidly.
- High level of empathy, compassion, and resilience to handle challenging situations.
- Ability to multi-task effectively, managing multiple information streams and tasks simultaneously.
- Must be an Australian citizen or permanent resident.
- Successful completion of required background checks and psychological assessments.
Preferred Qualifications
- Previous experience in a customer service role, call centre environment, or any role requiring high-volume communication.
- Proficient typing speed and accuracy.
- Familiarity with local geography and road networks in the Rockhampton region and wider Queensland.
Perks & Benefits
- A comprehensive, fully paid training program from day one.
- Opportunities for career progression and ongoing professional development within the Queensland Police Service.
- A stable and rewarding government role with job security.
- The immense satisfaction of contributing directly to community safety and well-being.
- Attractive shift allowances for evening, weekend, and public holiday work.
- Generous leave entitlements, including sick leave and annual leave.
- Access to employee assistance programs and wellness initiatives.
- Being part of a dedicated team committed to making a difference.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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