Patient Access Representative – Emergency Room Front Desk

About the Company

The Centre intégré de santé et de services sociaux de l’Outaouais (CISSS de l’Outaouais) is a leading healthcare provider dedicated to delivering high-quality, patient-centered care to the community of the Outaouais region. We operate several hospitals and clinics, committed to fostering a supportive and collaborative environment for both our patients and our staff. Join our team and contribute to a healthier community.

Job Description

We are seeking a dedicated and compassionate Patient Access Representative to join our Emergency Room Front Desk team in Gatineau. In this crucial role, you will be the first point of contact for patients and visitors arriving at the Emergency Room, providing essential administrative support and ensuring a smooth and efficient patient intake process. Your ability to work calmly under pressure, demonstrate empathy, and maintain accuracy will be vital to our team’s success and patient satisfaction.

Key Responsibilities

• Greet and register patients presenting to the Emergency Room, collecting and verifying demographic and insurance information.
• Obtain necessary consents and signatures for treatment and financial responsibility.
• Answer patient and visitor inquiries, provide directions, and manage incoming calls with professionalism and courtesy.
• Accurately input patient data into the hospital information system.
• Maintain patient confidentiality and adhere to all privacy regulations (e.g., Quebec's Act respecting access to documents held by public bodies and the protection of personal information).
• Collaborate effectively with nursing, medical, and administrative staff to ensure seamless patient flow.
• Handle patient concerns and direct them to appropriate personnel when necessary.
• Process payments for services and manage daily cash reconciliation as required.
• Prepare patient charts and other administrative documentation.

Required Skills

• High school diploma or equivalent.
• Minimum of 6 months experience in a customer service, administrative, or healthcare front desk role.
• Excellent communication and interpersonal skills, with the ability to remain calm and empathetic in stressful situations.
• Proficiency in basic computer applications and data entry.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in French and English (bilingualism is often required in Gatineau).

Preferred Qualifications

• Post-secondary education in medical office administration or a related field.
• Experience with electronic health record (EHR) systems.
• Knowledge of medical terminology and insurance verification processes.
• Previous experience in an emergency department or hospital setting.

Perks & Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement within a large healthcare network.
• Access to an employee assistance program.
• Supportive and collaborative work environment.
• Contribution to the well-being of the Outaouais community.

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