About the Company
Citizens Bank is one of the oldest and largest financial institutions in the United States, with a strong presence in the Northeast and Midwest. We are committed to fostering strong relationships within the communities we serve, providing comprehensive financial solutions, and empowering our colleagues to grow their careers. At Citizens, we believe in putting our customers first and building a supportive, inclusive environment for our employees.
Job Description
Join Citizens Bank as a Credit Union Member Services Teller in our vibrant Center City, Philadelphia branch. This full-time role operates Monday through Friday, offering stable hours in a dynamic community banking environment. As a Teller, you will be the front-line representative for our members, providing exceptional service, processing transactions accurately, and identifying opportunities to help members achieve their financial goals. This position is ideal for individuals who are detail-oriented, customer-focused, and eager to build a career in banking.
Key Responsibilities
- Process a variety of banking transactions including deposits, withdrawals, loan payments, and cashing checks accurately and efficiently.
- Maintain a balanced cash drawer and reconcile daily transactions.
- Identify customer needs and recommend appropriate bank products and services.
- Build and maintain strong, positive relationships with members, providing personalized service.
- Resolve customer inquiries and issues with professionalism and discretion.
- Adhere to all bank policies, procedures, and regulatory requirements.
- Assist with opening and closing branch procedures as needed.
- Educate members on digital banking solutions and self-service options.
Required Skills
- High School Diploma or GED.
- Proven experience in a customer service role, preferably with cash handling responsibilities.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy in handling transactions.
- Ability to work effectively in a fast-paced environment.
- Basic computer proficiency and ability to learn new software quickly.
Preferred Qualifications
- Previous experience as a bank teller or in a financial services setting.
- Knowledge of banking products and services.
- Experience with banking software systems.
- Bilingual skills (especially Spanish) are a plus.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance.
- Paid time off and company-paid holidays.
- 401(k) retirement plan with company match.
- Life and disability insurance.
- Employee assistance program.
- Tuition reimbursement and professional development opportunities.
- Employee discounts on banking products.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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