About the Company
Gateway Travel is a premier travel agency based in Tulsa, Oklahoma, dedicated to crafting unforgettable experiences for our clients. We specialize in bespoke tours, group travel, and adventure packages across domestic and international destinations. Our commitment to excellence, personalized service, and innovative itinerary planning has made us a trusted name in the travel industry. We believe in empowering our team members to deliver exceptional service and grow their careers in a dynamic and supportive environment.
Job Description
We are seeking a highly organized and experienced Tour Operations Manager to join our dynamic team in Tulsa. This pivotal role is responsible for overseeing the end-to-end planning, execution, and continuous improvement of our diverse tour offerings. The ‘CoS Provided’ aspect signifies that this role will receive dedicated support from a Chief of Staff, allowing the manager to focus primarily on strategic operational oversight and excellence. You will manage a team of tour coordinators, negotiate with vendors, ensure compliance with safety standards, and maintain the highest levels of customer satisfaction. This position requires a proactive leader with a passion for travel and an unwavering commitment to operational efficiency.
Key Responsibilities
- Lead the planning, development, and implementation of new and existing tour products and itineraries.
- Manage a team of tour coordinators, providing guidance, training, and performance evaluations.
- Oversee all logistical aspects of tour operations, including transportation, accommodation, guides, and activities.
- Negotiate contracts and foster strong relationships with suppliers, vendors, and local partners.
- Ensure all tours comply with safety regulations, company policies, and quality standards.
- Monitor tour budgets, analyze operational costs, and identify areas for efficiency improvements.
- Develop and implement robust contingency plans for unforeseen operational challenges.
- Collaborate closely with the Chief of Staff and other department heads to align tour operations with overall business strategy.
- Manage customer feedback channels and implement solutions to enhance the overall tour experience.
- Prepare comprehensive reports on tour performance, profitability, and customer satisfaction.
Required Skills
- Minimum 3 years of experience in tour operations, travel management, or event coordination.
- Proven leadership and team management skills.
- Strong negotiation and vendor management abilities.
- Excellent organizational and time management capabilities.
- Exceptional problem-solving and decision-making skills under pressure.
- Proficiency in travel management software and Microsoft Office Suite.
- Demonstrated ability to manage complex logistics and multiple projects simultaneously.
- Strong communication and interpersonal skills, both written and verbal.
Preferred Qualifications
- Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field.
- Certifications in travel and tourism (e.g., CTA, CTC).
- Experience with international tour operations.
- Fluency in additional languages.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Generous employee travel discounts and opportunities for familiarization trips.
- Professional development and training opportunities.
- Supportive and collaborative work environment.
- 401(k) retirement plan with company match.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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