About the Company
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving millions of customers worldwide with products like QuickBooks, TurboTax, and Mint, we are a mission-driven company looking for talented individuals who are passionate about making a difference in the lives of our customers. We foster an inclusive environment where everyone can do the best work of their lives.
Job Description
We are seeking a highly motivated and relationship-driven Remote Account Manager to join our growing team. In this role, you will be responsible for nurturing and growing relationships with our existing client base. This is not a cold-calling sales role; instead, you will focus on understanding our clients’ evolving needs, ensuring their continued success with our products, and identifying opportunities for upselling or cross-selling relevant solutions. You will be a trusted advisor, proactively engaging with clients to maximize their value from Intuit’s offerings and contribute directly to customer retention and satisfaction. This is a 100% remote position, allowing you to work from anywhere within the United States.
Key Responsibilities
- Manage a portfolio of existing client accounts, acting as their primary point of contact and trusted advisor.
- Proactively engage clients through regular communication (phone, email, video calls) to understand their business needs and product utilization.
- Identify opportunities for account growth, including product upgrades, cross-sells, and feature adoption.
- Conduct regular business reviews with clients to demonstrate value, present new solutions, and gather feedback.
- Collaborate with internal teams (Product, Support, Marketing) to ensure client success and resolve any issues promptly.
- Monitor client health metrics, identify at-risk accounts, and implement strategies for retention.
- Maintain accurate records of client interactions and account status in our CRM system.
- Stay informed about product updates, industry trends, and competitor activities to effectively position our solutions.
Required Skills
- 2+ years of experience in account management, customer success, or relationship management.
- Proven ability to nurture client relationships and drive customer satisfaction.
- Excellent verbal and written communication skills.
- Strong listening and empathy skills to understand client needs.
- Demonstrated ability to identify growth opportunities within existing accounts.
- Proficiency with CRM software (e.g., Salesforce, HubSpot).
- Self-motivated with the ability to work independently in a remote environment.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Experience working with SaaS products or financial technology solutions.
- Familiarity with Intuit products (QuickBooks, TurboTax, Mint).
- Experience in a remote work setting.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Employee stock purchase program.
- Professional development and training opportunities.
- Wellness programs and resources.
- Flexible work schedule in a 100% remote environment.
- Home office stipend.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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