About the Company
TELUS Health is a leader in digital health solutions, empowering millions of Canadians with innovative technology to manage their health and connect with care providers. We are committed to creating a healthier future by making healthcare more accessible, efficient, and human-centered. Join our mission to transform healthcare delivery.
Job Description
As a Virtual Telehealth Navigator, you will be the compassionate first point of contact for patients seeking online medical consultations. Your role is crucial in guiding individuals through our telehealth platform, ensuring a seamless and positive experience from initial inquiry to connection with a healthcare professional. You will provide technical support, answer questions, and troubleshoot issues to facilitate timely and effective virtual care. This is a 100% remote position, allowing you to make a significant impact from the comfort of your home.
Key Responsibilities
- Provide compassionate and efficient support to patients navigating the telehealth platform.
- Guide patients through the process of booking and attending virtual appointments.
- Offer technical assistance for common platform issues, ensuring a smooth user experience.
- Answer patient inquiries regarding services, appointments, and platform functionality.
- Verify patient information and ensure data accuracy in compliance with privacy regulations.
- Collaborate with healthcare providers and internal teams to resolve complex patient issues.
- Maintain a high level of patient satisfaction through clear communication and problem-solving.
- Document all patient interactions and resolutions accurately within our CRM system.
Required Skills
- Minimum 1 year of experience in a customer service, administrative, or call center role.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and a patient-first approach.
- Proficiency in using digital platforms and comfort with technology.
- Ability to work independently in a remote environment with minimal supervision.
- High school diploma or equivalent.
- Access to a reliable internet connection and a quiet home office space.
Preferred Qualifications
- Experience in the healthcare or telehealth industry.
- Familiarity with medical terminology.
- Bilingualism (English/French) is an asset.
- Post-secondary education in a relevant field.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health and dental benefits.
- Opportunities for professional development and career advancement.
- A supportive and collaborative remote work culture.
- Access to cutting-edge telehealth technology.
- Employee wellness programs.
- Paid time off and holidays.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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