About the Company
Interswitch Group is a leading technology-driven company focused on the digitization of payments in Nigeria and across Africa. We empower individuals and businesses to make and receive payments seamlessly and securely. With a commitment to innovation, excellence, and a vibrant work culture, we are at the forefront of shaping the financial technology landscape across the continent.
Job Description
We are seeking a highly motivated and customer-focused Protocol Usher & Guest Relations Assistant to join our team in Yaba. This role is crucial in creating a welcoming and efficient environment for all visitors attending our corporate events, meetings, and daily operations. You will be the first point of contact for many of our stakeholders, embodying the professional and innovative spirit of Interswitch Group and ensuring every guest has a positive and memorable interaction.
Key Responsibilities
- Warmly greet and welcome all guests, clients, and visitors upon arrival.
- Provide clear directions and guidance to various departments, meeting rooms, or event locations within the facility.
- Manage guest registration processes efficiently, including verification of appointments or event attendance.
- Assist with the coordination of event logistics, such as seating arrangements, material distribution, and managing queues.
- Proactively anticipate guest needs and offer assistance, ensuring a seamless and comfortable experience.
- Maintain a high level of professionalism and decorum at all times, representing the company’s brand image positively.
- Address guest inquiries, resolve minor issues, and escalate complex concerns to appropriate personnel promptly.
- Monitor guest areas to ensure cleanliness, organization, and adherence to safety protocols.
- Support administrative tasks as required, such as managing visitor logs or preparing welcome kits.
Required Skills
- Minimum of 6 months experience in a customer service, hospitality, or event support role.
- Exceptional verbal communication and interpersonal skills.
- A professional and friendly demeanor with a strong ability to build rapport quickly.
- Excellent organizational skills and attention to detail.
- Ability to remain calm and composed under pressure, especially during busy periods or unexpected situations.
- Proactive problem-solver with a strong service-oriented mindset.
- Basic computer literacy (e.g., using registration software, email).
- Ability to stand for extended periods and assist with light physical tasks if needed.
Preferred Qualifications
- Prior experience as an usher, concierge, or guest relations officer in a corporate or event setting.
- Proficiency in additional Nigerian languages.
- Knowledge of basic first aid.
- A degree or diploma in Hospitality Management, Public Relations, or a related field.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career growth.
- Transport allowance.
- Subsidized meal options.
- A dynamic, supportive, and innovative work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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