About the Company
The Lekki Pearl Resort & Spa is a prestigious luxury destination nestled in the vibrant heart of Lagos, Nigeria. We are renowned for our exquisite service, sophisticated ambiance, and unparalleled guest experiences. Our commitment to excellence is reflected in every detail, from our world-class amenities to our dedicated team members. We foster a culture of growth, respect, and passion for hospitality, inviting you to be a part of a team that defines luxury service.
Job Description
We are seeking enthusiastic and customer-focused Hotel Waiters/Waitresses to join our dynamic Food and Beverage team. In this role, you will be crucial in ensuring our guests enjoy an exceptional dining experience, whether in our fine dining restaurants, casual cafes, or through room service. This position requires flexibility to work various shifts, including mornings, evenings, weekends, and holidays, as part of our shift rotation system. You will be responsible for providing prompt, courteous, and efficient service, contributing to the overall satisfaction of our esteemed guests.
Key Responsibilities
- Greet guests warmly and present menus, offering detailed information on daily specials, ingredients, and beverage pairings.
- Take food and beverage orders accurately and relay them to kitchen and bar staff using the POS system.
- Serve food and beverages promptly and professionally, adhering to all service standards and presentation guidelines.
- Monitor guest satisfaction throughout their meal, responding to requests and addressing any concerns efficiently.
- Clear tables, reset dining areas, and assist with maintaining cleanliness and organization in all food and beverage outlets.
- Handle guest payments accurately and efficiently, operating cash registers and processing credit card transactions.
- Collaborate effectively with kitchen staff, bartenders, and other service team members to ensure seamless operations.
- Adhere to all health, safety, and hygiene standards, including proper food handling procedures.
- Assist with inventory management and stocking of supplies as needed.
- Participate in training sessions and team meetings to enhance service quality and personal development.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a pleasant and professional demeanor.
- Ability to work effectively in a fast-paced environment.
- Attention to detail and accuracy in order taking and service delivery.
- Ability to work collaboratively as part of a team.
- Basic numeracy skills for handling payments.
- Physical stamina to stand, walk, and carry trays for extended periods.
Preferred Qualifications
- Previous experience in a hotel, restaurant, or similar hospitality environment.
- Knowledge of food safety and hygiene regulations.
- Familiarity with Point of Sale (POS) systems.
- Ability to speak multiple languages (e.g., French, Yoruba) is a plus.
Perks & Benefits
- Competitive monthly salary with service charge opportunities.
- Comprehensive health insurance package.
- Daily staff meals provided.
- Ongoing professional development and training programs.
- Opportunities for career advancement within a luxury hospitality brand.
- Employee discounts on hotel services and amenities.
- A supportive and vibrant team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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