About the Company
Canopy by Hilton Silver Spring offers an upscale, vibrant stay in the heart of downtown. We pride ourselves on delivering an authentic local experience with thoughtful extras, fresh local food, and a commitment to personalized guest service. Our lounge is a central hub for our guests and the community, offering a sophisticated yet welcoming atmosphere.
Job Description
We are seeking an enthusiastic and charismatic Club Hostess / Lounge Greeter to join our dynamic team. This pivotal role is the first point of contact for our guests, setting the tone for their entire experience in our lively lounge environment. If you thrive in a fast-paced setting, possess exceptional interpersonal skills, and are driven by providing outstanding service that naturally leads to high tips, we encourage you to apply. This position offers significant earning potential for individuals who excel at creating memorable first impressions and managing guest flow with grace and efficiency.
Key Responsibilities
- Warmly greet and welcome all guests upon their arrival at the lounge, making them feel instantly at ease.
- Efficiently manage the lounge's seating chart and waitlist, ensuring fair and timely seating.
- Escort guests to their tables or designated areas, providing menus and introducing them to their server.
- Answer incoming calls and respond to inquiries about the lounge, services, and reservations.
- Maintain a clean, organized, and inviting entrance and reception area.
- Communicate effectively with lounge staff (servers, bartenders, management) to ensure smooth operations and guest satisfaction.
- Handle guest concerns or special requests with professionalism and a problem-solving attitude.
- Assist with coat check services and manage personal belongings when required.
- Stay informed about daily specials, promotions, and lounge events to inform guests accurately.
Required Skills
- Exceptional verbal communication and interpersonal skills.
- A friendly, outgoing, and professional demeanor.
- Ability to stand for extended periods and move quickly in a dynamic environment.
- Strong organizational skills and attention to detail.
- Ability to work evenings, weekends, and holidays as required by lounge operating hours.
- A proactive attitude and willingness to take initiative.
Preferred Qualifications
- Previous experience in a hospitality, customer service, or host/hostess role.
- Familiarity with reservation and seating management software (e.g., OpenTable, SevenRooms).
- Knowledge of the local Silver Spring area and attractions.
- A passion for service and creating exceptional guest experiences.
Perks & Benefits
- Competitive hourly base pay.
- Significant potential for high tips due to direct guest interaction.
- Comprehensive health and wellness benefits package.
- Travel and dining discounts across the Hilton portfolio.
- Opportunities for career growth and professional development.
- A vibrant and supportive team environment.
- Complimentary meals during shifts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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