About the Company
The George Lagos is a premier luxury hotel and event venue known for hosting high-profile banquets, conferences, and social gatherings. Located in the vibrant district of Lekki Phase 1, we pride ourselves on delivering impeccable service and creating unforgettable experiences for our discerning guests. Our commitment to excellence is reflected in our state-of-the-art facilities and a team dedicated to professionalism and hospitality.
Job Description
As the Banquet Head Usher – Crowd Flow & Seating Coordinator, you will be instrumental in ensuring the seamless execution of all banquet and event logistics related to guest arrival, seating, and crowd management. This leadership role requires a proactive individual with exceptional organizational skills and a keen eye for detail. You will be responsible for leading a team of ushers, optimizing guest flow, and ensuring every attendee enjoys a comfortable and well-organized experience, reflecting the high standards of The George Lagos.
Key Responsibilities
- Lead, train, and supervise a team of banquet ushers, ensuring adherence to service standards.
- Develop and implement efficient crowd flow strategies for various event layouts and sizes.
- Coordinate guest seating arrangements and manage last-minute adjustments effectively.
- Conduct pre-event briefings with the usher team, assigning roles and responsibilities.
- Monitor event areas for cleanliness, safety hazards, and guest comfort.
- Act as a primary point of contact for guests requiring assistance or direction during events.
- Collaborate closely with event planners, catering staff, and security teams to ensure smooth operations.
- Prepare post-event reports on crowd flow efficiency and guest feedback related to usher services.
- Manage and maintain inventory of ushering equipment and supplies.
Required Skills
- Proven leadership and team management skills.
- Exceptional interpersonal and communication abilities.
- Strong problem-solving and decision-making capabilities under pressure.
- Excellent organizational skills and attention to detail.
- Ability to stand and walk for extended periods.
- Proficiency in English, both written and verbal.
Preferred Qualifications
- Previous experience in a luxury hotel or high-volume event venue.
- Knowledge of event management software or diagramming tools.
- Certification in first aid or emergency response.
- Additional language proficiency.
Perks & Benefits
- Competitive salary and service charge opportunities.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Complimentary staff meals during shifts.
- Discounted rates at hotel facilities.
- A dynamic and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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