About the Company
Mama Cass Restaurant Group is a beloved name in Nigerian hospitality, known for serving delicious, authentic local and continental dishes in a warm, welcoming environment. With multiple branches across Lagos and beyond, we pride ourselves on exceptional customer service, quality food, and fostering a supportive community for our employees. Join our family and be part of a team dedicated to bringing joy through great food and service.
Job Description
We are looking for enthusiastic and friendly Waitresses to join our vibrant team at our Oshodi branch. This is an exciting opportunity for individuals who are passionate about customer service and ready to learn. No prior experience is required as full training will be provided to help you excel in this role. You will be responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring a pleasant dining experience for all our guests. We offer a friendly work environment, opportunities for growth, and free duty meals.
Key Responsibilities
- Greet and welcome customers with a friendly and positive attitude
- Present menus and answer questions about food and beverage items
- Take food and drink orders accurately and efficiently
- Serve food and beverages to tables according to company standards
- Clear tables and prepare them for the next guests
- Handle customer inquiries and resolve any issues promptly and professionally
- Process payments and operate the point-of-sale (POS) system
- Collaborate with kitchen and bar staff to ensure smooth service delivery
- Maintain a clean and organized dining area
- Adhere to all food safety and hygiene regulations
Required Skills
- Excellent communication and interpersonal skills
- A friendly, positive, and customer-focused attitude
- Ability to work effectively in a fast-paced environment
- Strong teamwork ethic and reliability
- Eagerness to learn and adapt
- Good personal hygiene and professional appearance
Preferred Qualifications
- High School Leaving Certificate or equivalent
- Basic understanding of hospitality or food service (though not required, it's a plus)
- Ability to speak multiple local languages
Perks & Benefits
- Competitive monthly salary
- Free duty meals during shifts
- Comprehensive on-the-job training program
- Friendly and supportive work environment
- Opportunities for career growth and advancement within the company
- Provided uniform
- Healthcare benefits (after probation)
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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