About the Company
Hyatt Regency Flagstaff is a premier luxury hotel situated in the vibrant heart of Flagstaff, Arizona. We are dedicated to providing an unparalleled guest experience through sophisticated accommodations, exceptional dining, and world-class service. Our team is committed to creating memorable moments for our guests and fostering a supportive, dynamic, and inclusive environment for our associates. Join us in upholding our legacy of hospitality excellence.
Job Description
We are seeking an accomplished and visionary Director of Rooms to lead our entire Rooms division. This pivotal leadership role is responsible for the strategic oversight and operational excellence of the Front Office, Housekeeping, Guest Services, and Bell/Valet departments. The Director of Rooms will be instrumental in elevating guest satisfaction, optimizing departmental efficiency, and inspiring a high-performing team to deliver impeccable service consistent with luxury brand standards. This is an on-site position at our Flagstaff property, and we warmly welcome applications from qualified international candidates.
Key Responsibilities
- Oversee and manage all operational aspects of the Front Office, Housekeeping, Guest Services, and Bell/Valet departments.
- Develop and implement strategies to consistently achieve and exceed guest satisfaction scores and service standards.
- Manage departmental budgets, financial forecasting, and cost controls to ensure profitability targets are met.
- Recruit, train, mentor, and evaluate Rooms division staff, fostering a culture of professional growth and exceptional service.
- Ensure strict adherence to brand standards, safety protocols, and company policies across all assigned departments.
- Proactively monitor guest feedback channels, including reviews and surveys, and implement corrective actions as necessary.
- Collaborate effectively with other hotel department heads to ensure seamless inter-departmental operations and guest experiences.
- Manage inventory, procurement, and maintenance of supplies and equipment for all Rooms division areas.
- Efficiently resolve guest complaints and service recovery situations with professionalism and empathy.
- Lead and participate in special projects and initiatives aimed at continuous improvement of departmental performance and guest satisfaction.
Required Skills
- Minimum of 5 years of progressive leadership experience in a Rooms division role within a luxury hotel or resort environment.
- Demonstrated strong leadership capabilities, including the ability to motivate, develop, and manage a diverse team.
- Exceptional interpersonal, written, and verbal communication skills.
- Proven expertise in operational management, budgeting, forecasting, and expense control within a hotel setting.
- Proficiency with Property Management Systems (PMS), Opera preferred, and other relevant hotel software applications.
- Strong problem-solving abilities and a proactive, solutions-oriented approach.
- Meticulous attention to detail and a commitment to maintaining the highest standards of cleanliness, service, and guest care.
- Ability to work flexible hours, including weekends and holidays, as required by business demands.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Prior experience in a Director of Rooms or similar senior leadership role within a large-scale luxury hotel or resort.
- Multilingual proficiency is highly advantageous, particularly in Spanish or other languages relevant to our international guest base.
- Familiarity with Hyatt brand standards, operational procedures, and service philosophies.
Perks & Benefits
- Competitive annual salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and company-recognized holidays.
- 401(k) retirement plan with attractive company matching contributions.
- Exclusive employee travel discounts at Hyatt properties worldwide.
- Opportunities for continuous professional development, training, and career advancement within a global hospitality leader.
- A dynamic, supportive, and inclusive work environment focused on associate well-being and growth.
- Life and disability insurance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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