About the Company
Delta Hotels by Marriott Sherbrooke Conference Centre is a premier destination for business and leisure travelers in the beautiful Eastern Townships region of Quebec. As part of the globally recognized Marriott International family, we pride ourselves on delivering exceptional service, sophisticated accommodations, and memorable experiences. Our commitment to associate development and guest satisfaction makes us a leading employer in the hospitality sector.
Job Description
We are seeking a dynamic and experienced Front Office / Reception Manager to lead our dedicated team at the Delta Hotels by Marriott Sherbrooke Conference Centre. This pivotal role requires a professional with a passion for hospitality, outstanding leadership skills, and a commitment to delivering superior guest experiences. The successful candidate will oversee all front office operations, ensuring seamless service from check-in to check-out. We are offering relocation assistance to attract top talent who are ready to make a significant impact in our vibrant community and contribute to our hotel’s success.
Key Responsibilities
- Oversee and manage all front office operations, including reception, concierge, and guest services.
- Lead, mentor, and motivate a team of front office associates, fostering a positive and productive work environment.
- Ensure exceptional guest satisfaction by resolving issues efficiently and proactively anticipating needs.
- Manage room inventory, reservations, and guest billing accurately.
- Implement and maintain high standards of service quality and operational efficiency.
- Train new hires and provide ongoing development for existing staff.
- Monitor and manage departmental budget, payroll, and expenses.
- Collaborate with other departments to ensure a cohesive guest experience.
- Handle guest complaints and feedback professionally, escalating when necessary.
- Ensure compliance with all hotel policies, procedures, and brand standards.
Required Skills
- Minimum of 3 years of experience in a front office leadership role within a hotel environment.
- Proven ability to manage and motivate a team.
- Excellent communication and interpersonal skills in both English and French (bilingualism is essential for this location).
- Strong problem-solving and decision-making abilities.
- Proficiency with hotel property management systems (PMS), preferably Opera.
- Exceptional customer service orientation and a professional demeanor.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Preferred Qualifications
- Bachelor's degree or diploma in Hospitality Management or a related field.
- Experience with Marriott International brand standards and systems.
- Familiarity with the Sherbrooke, QC area.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday benefits.
- Relocation assistance package available for eligible candidates.
- Hotel discounts across Marriott International brands worldwide.
- Opportunities for career advancement and professional development.
- A supportive and collaborative work environment.
- Free on-site parking.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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