Banquet Head Usher – Crowd Flow & Seating Coordinator

About the Company

Mickey Palace Hotel is a premier hospitality destination in Ikorodu, Lagos State, renowned for its luxurious accommodations, exceptional dining, and state-of-the-art event facilities. We host a wide array of events, from grand weddings and corporate conferences to intimate social gatherings. Our commitment to excellence ensures every guest experience is memorable, and we pride ourselves on a dedicated team that brings every event to life with precision and passion.

Job Description

We are seeking an experienced and highly organized Banquet Head Usher – Crowd Flow & Seating Coordinator to join our vibrant events team. This pivotal role involves overseeing the seamless flow of guests, managing all seating arrangements, and leading a team of ushers during various banquets, conferences, and special events hosted at Mickey Palace Hotel. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering outstanding guest service, ensuring every event runs flawlessly from arrival to departure.

Key Responsibilities

• Lead, train, and supervise a team of ushers, ensuring adherence to high service standards and event protocols.
• Develop and implement efficient crowd flow strategies for guest entry, movement, and exit within event spaces.
• Manage all aspects of guest seating, including directing guests to their designated tables/sections and assisting with special requests.
• Collaborate closely with the event planning team to meticulously understand event layouts, seating charts, and guest lists.
• Proactively anticipate and resolve any guest issues or seating conflicts promptly and professionally.
• Conduct thorough pre-event briefings with the usher team and constructive post-event debriefings.
• Maintain an exceptionally high level of customer service, ensuring all guests feel welcomed, comfortable, and well-assisted.
• Ensure the event space remains tidy, organized, and presentable throughout the entire event duration.
• Assist with other event-related tasks and operational duties as required by the Event Manager.

Required Skills

• Proven leadership and effective team management abilities, particularly in a fast-paced environment.
• Excellent interpersonal and clear communication skills, both verbal and non-verbal.
• Strong organizational skills and superior problem-solving capabilities under pressure.
• Ability to remain calm, composed, and effective in high-pressure situations.
• Exceptional customer service orientation with a proactive and guest-centric approach.
• Meticulous attention to detail regarding event setups, guest experience, and logistical execution.

Preferred Qualifications

• Associate's or Bachelor's degree in Hospitality Management, Event Management, or a related field.
• Familiarity with event management software or guest tracking/seating systems.
• Certification in First Aid or emergency response.
• Knowledge of diverse cultural etiquette for accommodating international guests.

Perks & Benefits

• Competitive monthly salary package.
• Complimentary staff meals provided during shifts.
• Professional uniform and laundry service.
• Significant opportunities for professional development and career advancement within a leading hotel.
• Access to comprehensive staff welfare programs and performance-based incentives.

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