About the Company
The Grand Oasis Hotel, Ilupeju, is a beacon of luxury and exceptional service in the heart of Lagos. We pride ourselves on creating memorable experiences for our guests, combining modern amenities with classic Nigerian hospitality. Our team is dedicated to excellence, and we foster a supportive and dynamic work environment.
Job Description
We are seeking enthusiastic and dedicated Hotel Waiters/Waitresses to join our dynamic food and beverage team. This role is crucial in ensuring our guests receive outstanding service during their dining experiences. You will be responsible for taking orders, serving food and beverages, and maintaining a high standard of cleanliness and presentation in our dining areas. Shift rotation is an integral part of this role, requiring flexibility and adaptability to various schedules, including evenings, weekends, and holidays.
Key Responsibilities
- Greet guests warmly and assist them with seating arrangements.
- Present menus, answer questions about menu items, and make recommendations.
- Take food and beverage orders accurately and efficiently.
- Serve food and drinks to guests in a professional and timely manner.
- Clear tables, clean dining areas, and reset tables for new guests.
- Handle guest inquiries and resolve any dining-related issues promptly and courteously.
- Process guest payments accurately, handling cash and card transactions.
- Collaborate with kitchen staff to ensure smooth service and guest satisfaction.
- Adhere to all food safety and hygiene regulations.
- Participate in regular team meetings and training sessions.
Required Skills
- Excellent customer service and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong communication skills, both verbal and active listening.
- Ability to work collaboratively as part of a team.
- Basic math skills for handling payments and making change.
- Physical stamina to stand and walk for extended periods.
- Flexibility to work various shifts, including mornings, evenings, weekends, and public holidays.
Preferred Qualifications
- Previous experience as a waiter/waitress in a hotel or fine dining establishment.
- Knowledge of basic food and beverage terminology.
- Ability to speak multiple languages, particularly local Nigerian languages or French.
- A diploma or certificate in Hospitality or Food Service Management.
Perks & Benefits
- Competitive monthly salary.
- Staff meals provided during shifts.
- Uniform provided and laundered.
- Comprehensive health insurance package.
- Opportunities for career growth and professional development.
- Access to internal training programs and workshops.
- Employee discounts on hotel services.
- Positive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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