Night Manager (Hotel) – International Applicants Welcome

About the Company

Hilton Worldwide is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,000 properties and nearly 1 million rooms in 117 countries and territories. Dedicated to fulfilling its founder’s vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its 100-year history. The company is committed to being the best place to work and to delivering exceptional experiences to every guest, every time. We foster a diverse and inclusive environment where every team member is valued and empowered to achieve their full potential.

Job Description

We are seeking an experienced and dedicated Night Manager to oversee all hotel operations during the overnight shift at our prestigious Daytona Beach property. This critical role involves ensuring the highest standards of guest satisfaction, maintaining security, and leading our night-time team. If you are a proactive leader with a passion for hospitality and an ability to manage diverse situations with professionalism, we encourage you to apply. We particularly welcome applications from international candidates looking to bring their global experience and perspective to our team, and we are committed to supporting a diverse workforce.

Key Responsibilities

• Manage all hotel operations during the night shift, ensuring smooth and efficient service.
• Ensure exceptional guest satisfaction by addressing inquiries, requests, and resolving issues promptly and professionally.
• Supervise, train, and mentor night audit and front desk staff, fostering a positive and productive work environment.
• Maintain the highest standards of hotel security and safety procedures, conducting regular checks and responding to incidents.
• Handle emergency situations, including medical, fire, and security alerts, with calm and decisive action.
• Prepare comprehensive daily reports for management, summarizing night activities, guest feedback, and operational statistics.
• Monitor public areas and facilities, ensuring cleanliness and order.
• Collaborate with other department heads to ensure seamless transitions between shifts.
• Perform night audit functions as needed, ensuring accuracy of financial transactions.

Required Skills

• Proven experience of at least 2 years in hotel operations, front office, or a similar supervisory role.
• Strong leadership, interpersonal, and communication skills (verbal and written).
• Exceptional problem-solving abilities and a calm demeanor under pressure.
• Proficiency in hotel management software (PMS) and standard office applications.
• Ability to work independently and make sound decisions during unsupervised hours.
• Fluency in English is essential for effective communication with guests and staff.

Preferred Qualifications

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Multilingual abilities, particularly in Spanish or other common tourist languages.
• Previous experience working with a diverse, international clientele.
• Certification in First Aid and CPR.
• Experience with major hotel brands and their operational standards.

Perks & Benefits

• Competitive salary and comprehensive benefits package.
• Extensive opportunities for career growth and professional development within Hilton Worldwide.
• Generous Team Member Travel Program, offering discounted stays at Hilton properties globally.
• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company match.
• Access to a global network of hospitality professionals.
• Supportive and inclusive work environment for international team members.

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