About the Company
Four Points by Sheraton Lagos is a part of Marriott International, a leading global hospitality company. Located in the heart of Lagos, we are dedicated to providing an authentic travel experience for our guests, offering comfort and style. Our team is committed to delivering exceptional service and creating memorable stays. We foster a supportive and inclusive work environment where every team member is valued and encouraged to grow within the hospitality industry.
Job Description
Are you a friendly, enthusiastic individual with a passion for people? Four Points by Sheraton Lagos is seeking an Entry Level Hostess to join our vibrant team. This is a fantastic opportunity for individuals with OND/SSCE qualifications who are eager to kickstart their career in the hospitality sector. No prior experience is required – we provide comprehensive training to ensure your success. You will be the first point of contact for our guests, setting the tone for their dining experience and ensuring they feel welcomed and valued from the moment they arrive. We are looking for someone with a bright smile, excellent communication skills, and a proactive attitude.
Key Responsibilities
- Warmly greet and welcome guests upon their arrival at the restaurant/venue.
- Manage reservations, walk-ins, and seating arrangements efficiently.
- Escort guests to their tables, presenting menus and assisting with initial inquiries.
- Maintain a clean, organized, and inviting reception area.
- Answer phone calls professionally and assist with reservation inquiries.
- Communicate effectively with serving staff and kitchen to ensure smooth table turnover and guest flow.
- Address guest concerns and requests promptly and courteously, escalating issues when necessary.
- Assist with special events and private dining coordination as required.
- Adhere to all safety and sanitation standards.
- Support other restaurant operations as needed to ensure a seamless guest experience.
Required Skills
- Minimum of OND or SSCE qualification.
- Excellent verbal communication and interpersonal skills.
- A friendly, welcoming, and professional demeanor.
- Ability to work effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Basic computer literacy for reservation systems (training provided).
- Ability to stand for extended periods and move around the dining area.
- A strong desire to learn and grow within the hospitality industry.
- Commitment to providing outstanding customer service.
Preferred Qualifications
- Previous experience in customer service or a guest-facing role (not required, but a plus).
- Familiarity with basic restaurant operations.
- Ability to speak multiple languages (e.g., French, Yoruba, Igbo) is an advantage.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive on-the-job training and mentorship.
- Opportunities for career advancement within a global hospitality brand (Marriott International).
- Employee discounts on hotel stays and dining worldwide.
- Health and wellness programs.
- Professional development workshops.
- Supportive and inclusive work environment.
- Meals provided during shifts.
- Paid time off and holidays.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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