About the Company
TELUS is a leading Canadian telecommunications company committed to connecting Canadians through innovative technology and exceptional customer service. We are recognized for our strong community involvement and for empowering our team members to grow their careers while making a meaningful impact.
Job Description
We are seeking dedicated and empathetic individuals to join our team as Remote Live Chat Agents. In this role, you will be the primary point of contact for our customers, providing prompt and helpful text-based support for a variety of inquiries. This is a fully remote position, allowing you to work from the comfort of your home while contributing to a dynamic and customer-focused environment. You will resolve issues, answer questions, and guide customers through our services, ensuring a positive experience.
Key Responsibilities
- Respond to customer inquiries via live chat in a timely and professional manner.
- Provide accurate information and solutions to customer issues.
- Document customer interactions and resolutions thoroughly.
- Escalate complex issues to the appropriate department when necessary.
- Maintain a high level of customer satisfaction through effective communication.
- Adhere to company policies and procedures.
- Participate in ongoing training and development opportunities.
Required Skills
- Excellent written communication skills (grammar, spelling, punctuation).
- Ability to type quickly and accurately.
- Strong problem-solving abilities.
- Empathy and a customer-focused attitude.
- Basic computer proficiency and ability to navigate multiple systems.
- Self-motivation and discipline to work independently in a remote setting.
Preferred Qualifications
- 6 months to 1 year of experience in a customer service role.
- Familiarity with CRM software or live chat platforms.
- Bilingualism (French and English) is a strong asset for our Canadian operations.
- High school diploma or equivalent.
Perks & Benefits
- Competitive annual salary with performance incentives.
- Comprehensive health, dental, and vision benefits.
- Opportunities for career growth and professional development.
- Employee discounts on TELUS products and services.
- Work-from-home setup assistance (e.g., internet stipend).
- Paid time off and holidays.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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