About the Company
Apex Hospitality Solutions is a leading provider of premium event management and guest services across Nigeria. We pride ourselves on creating memorable experiences through meticulous planning, exceptional service, and a dedicated team. Our commitment to excellence has made us a trusted partner for corporate events, private functions, and grand celebrations. We foster a culture of growth, learning, and mutual respect, empowering our employees to achieve their full potential.
Job Description
We are seeking a dynamic and enthusiastic Protocol Usher & Guest Relations Assistant to join our growing team. This entry-level role is perfect for individuals passionate about delivering outstanding guest experiences and supporting seamless event operations. You will be the face of our events, ensuring all guests feel welcomed, comfortable, and attended to, while upholding the highest standards of protocol and service. Full training will be provided.
Key Responsibilities
- Warmly welcome and greet guests upon arrival, providing directions and assistance as needed.
- Manage guest flow and seating arrangements according to event protocols.
- Assist guests with inquiries, special requests, and resolve minor issues promptly and courteously.
- Maintain a professional and polished appearance, representing Apex Hospitality Solutions positively.
- Support event coordinators with pre-event setup and post-event breakdown activities.
- Ensure all event areas are kept tidy and presentable throughout the event duration.
- Adhere to all safety and security procedures.
- Collaborate effectively with team members to ensure smooth event execution.
Required Skills
- Excellent verbal communication skills.
- Strong interpersonal and customer service abilities.
- A positive attitude and professional demeanor.
- Ability to work effectively in a fast-paced environment.
- Punctuality and reliability.
- Willingness to learn and adapt.
- Ability to stand for extended periods and assist with light lifting if required.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, volunteer work).
- Familiarity with basic event etiquette or protocol.
- Ability to speak multiple local languages.
Perks & Benefits
- Comprehensive training and professional development opportunities.
- Health and wellness benefits.
- Opportunity to work at diverse and prestigious events.
- Supportive and collaborative team environment.
- Career growth potential within the hospitality industry.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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