About the Company
Eko Hotels & Suites is the largest hotel in Nigeria, offering a diverse range of accommodations, dining experiences, and event facilities. Located in the heart of Victoria Island, with a significant presence and clientele across Ikoyi, we are renowned for our luxurious ambiance, world-class service, and commitment to excellence. Joining our team means becoming part of a legacy of hospitality that sets the standard in West Africa.
Job Description
As an Entry Level Hostess, you will be the first point of contact for our valued guests, playing a crucial role in creating a welcoming and memorable dining experience. You will be responsible for greeting guests warmly, managing reservations, escorting patrons to their tables, and ensuring the dining area remains organized and pleasant. This role is perfect for individuals eager to learn, grow, and contribute positively to our guest satisfaction scores. Full training will be provided.
Key Responsibilities
- Warmly welcome guests upon their arrival and bid them farewell upon departure.
- Manage reservations efficiently using our booking system and maintain accurate waitlists.
- Escort guests to their tables, present menus, and inform them of daily specials.
- Answer incoming phone calls, provide accurate information, and assist with general inquiries.
- Coordinate with servers and kitchen staff to ensure smooth dining room operations.
- Maintain the cleanliness and organization of the reception and dining areas.
- Address guest concerns or direct them to appropriate management when necessary.
- Adhere to all company policies and procedures, including health and safety standards.
Required Skills
- OND or SSCE qualification (or equivalent)
- Excellent verbal communication and interpersonal skills
- A positive attitude, professional demeanor, and a friendly, approachable personality
- Strong organizational skills and attention to detail
- Ability to work effectively in a fast-paced environment
- Reliability and punctuality
- Willingness to learn and take initiative
- Ability to stand for extended periods and perform light lifting if required
Preferred Qualifications
- Prior experience in a customer service role (even informal or volunteer work is a plus)
- Basic knowledge of hospitality operations
- Ability to speak multiple languages is an advantage
Perks & Benefits
- Comprehensive on-the-job training and mentorship
- Opportunities for career growth and advancement within Eko Hotels & Suites
- Competitive monthly salary
- Staff meals during shifts
- Access to employee wellness programs
- A supportive and dynamic work environment
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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