About the Company
P&O Cruises Australia, a proud part of Carnival Corporation & plc, is a leading cruise line dedicated to providing unforgettable holiday experiences across Australia, New Zealand, and the Pacific. With a rich history spanning over 90 years, we are committed to delivering exceptional service, innovative voyages, and creating magical moments for our guests. Our land-based teams are crucial to our success, supporting our fleet and operations with dedication and expertise. We foster an inclusive environment where talent thrives and diverse backgrounds are celebrated, offering pathways for international professionals to join our vibrant team.
Job Description
We are seeking a highly motivated and experienced individual to join our shore-side team as a Cruise Ship Director for a land-based role. This unique position focuses on the strategic planning, coordination, and oversight of on-board guest experience programs and operational standards from our Timaru office. You will play a pivotal role in shaping the guest journey, ensuring consistency, quality, and innovation across our fleet. This is an exciting opportunity for a seasoned hospitality or operations professional looking to leverage their skills in a dynamic, administrative capacity. We are proud to offer sponsorship for eligible international candidates, recognizing the value of global talent in enriching our team.
Key Responsibilities
- Develop and implement strategic plans for guest entertainment, activities, and enrichment programs across the fleet, aligning with brand standards and guest expectations.
- Act as a central point of contact for shipboard Cruise Directors, providing guidance, support, and resources from a land-based perspective.
- Monitor and evaluate the effectiveness of on-board programs, collecting feedback and implementing improvements to enhance guest satisfaction.
- Collaborate with various departments including marine operations, hotel operations, marketing, and sales to ensure seamless program delivery.
- Manage budgets related to entertainment and guest experience initiatives, ensuring cost-effective and high-quality outcomes.
- Oversee the training and development of shipboard guest services and entertainment staff, ensuring adherence to company policies and safety protocols.
- Identify and onboard new talent for shipboard roles, participating in recruitment and selection processes.
- Ensure compliance with all relevant international maritime regulations and company standards regarding guest services and activities.
- Prepare comprehensive reports on program performance, guest feedback, and operational efficiency for senior management.
Required Skills
- Minimum of 3 years of experience in a leadership or management role within the hospitality, tourism, or entertainment industry.
- Proven ability to manage complex projects and diverse teams.
- Exceptional communication, interpersonal, and presentation skills.
- Strong organizational skills with a keen eye for detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Demonstrated problem-solving and decision-making capabilities.
- Ability to thrive in a fast-paced, multicultural environment.
Preferred Qualifications
- Prior experience in cruise line operations, resort management, or large-scale event planning.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Familiarity with international travel regulations and cultural nuances.
- Experience with budget management and financial reporting.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Generous vacation and holiday leave.
- Significant travel discounts on P&O Cruises and other Carnival Corporation brands.
- Opportunities for professional development and career advancement within a global organization.
- Relocation assistance and sponsorship for eligible international candidates.
- Supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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