About the Company
Eko Hotel & Suites is West Africa’s most distinguished hotel, a world-class destination offering a unique blend of elegance, luxury, and unparalleled service. Located in the heart of Victoria Island, Lagos, we pride ourselves on delivering exceptional experiences to our diverse clientele, from business travelers to leisure guests. Our commitment to excellence extends to our team, where we foster a dynamic and supportive environment for professional growth.
Job Description
We are seeking a highly motivated and experienced Waiter to join our prestigious hospitality team. The ideal candidate will have a proven track record of providing outstanding customer service in a fast-paced environment, possess excellent communication skills, and have a thorough understanding of food and beverage operations. You will be responsible for creating a welcoming atmosphere, taking accurate orders, serving food and drinks efficiently, and ensuring guests have a memorable dining experience. This role requires a professional demeanor, attention to detail, and the ability to work collaboratively with kitchen and front-of-house staff.
Key Responsibilities
- Welcome and seat guests in a friendly and professional manner.
- Present menus, answer questions about menu items, and make recommendations.
- Take food and beverage orders accurately and relay them to the kitchen/bar.
- Serve food and beverages promptly and courteously.
- Monitor guest satisfaction and respond to any additional requests or concerns.
- Clear tables, clean and reset dining areas.
- Process payments accurately using POS systems.
- Maintain cleanliness and organization of work areas.
- Adhere to all food safety and hygiene standards.
- Collaborate with team members to ensure smooth service operations.
Required Skills
- Minimum of 2 years of experience as a waiter or in a similar role within a reputable hotel or restaurant.
- Excellent customer service and interpersonal skills.
- Strong communication and active listening abilities.
- Ability to work efficiently under pressure in a fast-paced environment.
- Proficiency in operating Point of Sale (POS) systems.
- Thorough knowledge of food and beverage menus, including ingredients and preparation methods.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Impeccable personal grooming and presentation.
Preferred Qualifications
- Diploma or certification in Hospitality Management or a related field.
- Experience with fine dining service standards.
- Knowledge of wine pairings and cocktail preparation.
- Ability to speak multiple languages (e.g., French, Yoruba).
Perks & Benefits
- Competitive monthly salary.
- Staff meals during shifts.
- Opportunities for career advancement and professional development.
- Comprehensive health insurance options.
- Uniforms provided and laundered.
- A supportive and dynamic work environment.
- Employee discounts on hotel services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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