About the Company
Mama Cass Restaurant is a beloved Nigerian quick-service restaurant known for its authentic local cuisine and commitment to quality and customer satisfaction. With a long-standing history and numerous branches across the country, we pride ourselves on creating a warm, inviting atmosphere for both our customers and our dedicated staff. Join our family and be part of a team that celebrates Nigerian culinary heritage.
Job Description
Join Mama Cass Restaurant as a Waitress and become an integral part of our friendly service team in Ajah. We are looking for an enthusiastic and customer-focused individual who is passionate about providing excellent service and creating memorable dining experiences. This role offers a supportive work environment, opportunities for growth, and the added benefit of free duty meals. If you love working with people and thrive in a fast-paced, collaborative setting, we encourage you to apply!
Key Responsibilities
- Warmly greet and seat customers upon arrival, presenting menus and explaining daily specials.
- Take food and beverage orders accurately and efficiently, ensuring all special requests are noted.
- Serve food and beverages promptly, ensuring presentation and quality standards are met.
- Check on customers regularly to ensure satisfaction and address any concerns promptly.
- Process customer payments accurately using our POS system and handle cash or card transactions.
- Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations.
- Assist with table setup and breakdown, ensuring readiness for new guests.
- Collaborate effectively with kitchen staff and other team members to ensure smooth service operations.
- Adhere to all food safety and hygiene regulations.
Required Skills
- Excellent interpersonal and communication skills.
- Ability to work effectively in a team-oriented environment.
- Strong customer service orientation and a positive attitude.
- Ability to multitask and work efficiently in a fast-paced setting.
- Basic numeracy for handling orders and payments.
- High level of professionalism and punctuality.
Preferred Qualifications
- Previous experience in a similar customer service or waitstaff role (e.g., 6 months).
- Familiarity with POS systems.
- Basic knowledge of food safety and hygiene practices.
- Ability to speak multiple local languages is a plus.
Perks & Benefits
- Competitive monthly salary.
- Complimentary duty meals during shifts.
- Opportunity to work in a friendly and supportive team environment.
- Comprehensive training provided.
- Career growth and development opportunities.
- Health and wellness support.
- Employee discounts on menu items.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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