About the Company
The Place Restaurant is a leading hospitality brand in Nigeria, renowned for its diverse menu, vibrant atmosphere, and commitment to exceptional customer service. With multiple locations across Lagos, we offer a dynamic and rewarding environment for culinary and service professionals dedicated to excellence.
Job Description
We are seeking an enthusiastic and experienced Head Waiter / Captain to lead our front-of-house team in our busy Oshodi location. As a Restaurant Team Leader, you will be responsible for ensuring seamless service delivery, managing wait staff, and enhancing the overall dining experience for our guests. This role requires a blend of leadership, impeccable service skills, and a passion for hospitality.
Key Responsibilities
- Supervise and guide a team of waiters, ensuring high standards of service and guest satisfaction.
- Oversee daily restaurant operations, including opening and closing procedures, table assignments, and service flow.
- Train new staff on menu knowledge, service standards, and operational procedures.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Monitor inventory of restaurant supplies and coordinate with management for replenishment.
- Ensure compliance with health and safety regulations, as well as company policies.
- Assist with table service, order taking, and food/beverage delivery during peak hours.
- Collaborate with kitchen staff to ensure efficient service and guest satisfaction.
- Prepare daily reports on sales, guest feedback, and operational issues.
Required Skills
- Proven experience in a supervisory role within a fast-paced restaurant environment.
- Excellent communication and interpersonal skills.
- Strong leadership abilities and a team-oriented approach.
- Ability to work effectively under pressure and manage multiple tasks.
- In-depth knowledge of food and beverage service techniques.
- Proficiency in basic POS systems.
- Strong problem-solving skills.
Preferred Qualifications
- Diploma or certification in Hospitality Management or a related field.
- Knowledge of Nigerian and international cuisine.
- Experience with inventory management and staff scheduling software.
- Fluency in additional local languages (e.g., Yoruba).
Perks & Benefits
- Competitive monthly salary and service charge.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement.
- Staff meals provided during shifts.
- Employee discounts at all company locations.
- A supportive and dynamic work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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