About the Company
Eko Grand Hospitality Group is a premier name in luxury experiences across Lagos, Nigeria. We are dedicated to setting new standards in sophisticated dining and entertainment, creating unforgettable moments for our esteemed guests. Our venues are renowned for their opulent ambiance, impeccable service, and a commitment to excellence. Join our team and become a part of a legacy where passion for hospitality meets unparalleled luxury.
Job Description
We are seeking a highly professional and enthusiastic Luxury Lounge Hostess to join our exclusive evening team in Ebute, Ikorodu. This pivotal role is perfect for individuals who possess a natural flair for hospitality, an elegant demeanor, and a commitment to providing exceptional guest experiences in a high-end setting. As a Hostess, you will be the first point of contact for our discerning clientele, setting the tone for their luxurious visit. This is an evening shift position, and we are pleased to offer comfortable accommodation to the successful candidate, ensuring convenience and support for our team members.
Key Responsibilities
- Warmly greet and welcome all guests upon their arrival at the lounge, making them feel valued and special.
- Efficiently manage the lounge's reservation system, including seating arrangements and waitlists.
- Escort guests to their tables or designated lounge areas, ensuring a smooth and pleasant transition.
- Provide guests with menus and introduce them to their server for the evening.
- Maintain a pristine and inviting entrance and lounge area, ensuring cleanliness and organization at all times.
- Address guest inquiries with professionalism and courtesy, providing accurate information or directing them to appropriate staff members.
- Assist with coat check services and other guest needs as required.
- Collaborate seamlessly with the entire lounge team, including servers, bartenders, and management, to ensure operational efficiency.
- Handle guest feedback and special requests with grace, ensuring a high level of satisfaction.
- Adhere to all company policies and luxury service standards.
- Manage guest flow and seating to optimize lounge capacity and guest comfort.
Required Skills
- Exceptional interpersonal and communication skills, both verbal and non-verbal.
- A professional, poised, and elegant demeanor.
- Strong organizational skills and attention to detail.
- Ability to thrive in a fast-paced, high-end environment.
- A genuine passion for customer service and guest satisfaction.
- Ability to work evening shifts and weekends.
- Punctuality and reliability are essential.
- Ability to stand for extended periods and move gracefully through the lounge.
- Basic proficiency in using reservation software (training provided if needed).
Preferred Qualifications
- Prior experience (minimum 6 months) in a hostess, front desk, or customer service role, preferably within a luxury hotel, fine dining, or lounge setting.
- Familiarity with luxury hospitality standards and practices.
- Proficiency in additional languages is a plus.
- A diploma or certificate in Hospitality Management or a related field.
Perks & Benefits
- Competitive monthly salary with potential for performance bonuses.
- Provided comfortable accommodation near the lounge.
- Complimentary staff meals during shifts.
- Opportunities for career growth and professional development within a leading hospitality group.
- A supportive and dynamic work environment in a luxurious setting.
- Access to exclusive employee discounts across Eko Grand Hospitality Group venues.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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