About the Company
The Global Engagement Foundation is a leading non-profit organization dedicated to fostering international cooperation and understanding through cultural exchange, educational programs, and diplomatic events. Located in the vibrant community of Silver Spring, MD, we host numerous high-profile visitors and events annually, requiring a team committed to excellence in guest services and operational protocol. We believe in nurturing talent and providing opportunities for professional growth in a dynamic, globally-focused environment.
Job Description
The Protocol Usher & Guest Relations Assistant plays a crucial role in ensuring a seamless and welcoming experience for all visitors and participants at the Global Engagement Foundation’s events and premises. This entry-level position is ideal for individuals with exceptional interpersonal skills and a keen eye for detail, who are eager to learn and grow within an international non-profit setting. You will be responsible for assisting with event logistics, guiding guests, maintaining protocol standards, and contributing to the overall positive impression of the Foundation. Full training will be provided to help you master the intricacies of diplomatic protocol and guest services.
Key Responsibilities
- Greet and direct guests, dignitaries, and visitors with professionalism and courtesy.
- Assist with the setup and breakdown of event spaces, ensuring all elements adhere to established protocol.
- Provide essential information and assistance to guests, addressing inquiries and resolving minor issues promptly.
- Support the coordination of guest arrivals and departures, including managing registration and check-in processes.
- Maintain an organized and presentable reception and event environment.
- Assist in managing guest flow and seating arrangements according to event specific protocols.
- Liaise with internal teams (security, catering, AV) to ensure smooth event execution.
- Handle administrative tasks as needed, including data entry related to guest lists.
- Uphold the Foundation's standards of professionalism and decorum at all times.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proactive and helpful demeanor with a strong customer service orientation.
- Capacity to learn and adapt quickly to new protocols and procedures.
- Punctuality and reliability.
- Basic computer proficiency (e.g., Microsoft Office Suite).
Preferred Qualifications
- Prior experience in customer service, hospitality, or event support roles (volunteer or paid).
- Familiarity with diverse cultural etiquette and diplomatic protocol.
- Fluency in a second language (e.g., Spanish, French, Arabic, Mandarin).
- Relevant coursework or interest in international relations, hospitality, or public administration.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company matching.
- Professional development and training opportunities.
- Access to exclusive Foundation events and networking.
- Subsidized public transportation options.
- Inclusive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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