About the Company
The Zenith Hospitality Group is a premier name in luxury experiences across Nigeria, renowned for its exclusive venues and unparalleled service. We operate a collection of high-end lounges, restaurants, and private clubs designed to offer our discerning clientele an environment of sophistication, comfort, and privacy. Our commitment to excellence is reflected in every detail, from our exquisite culinary offerings to our professional and attentive staff. Join a team dedicated to setting the standard for luxury hospitality.
Job Description
We are seeking a highly professional and charismatic VIP Lounge Hostess – Table Reservation Coordinator to join our exclusive team in Ikoyi. This pivotal role is responsible for ensuring a seamless and exceptional experience for our high-profile guests from the moment they consider visiting. You will manage all aspects of table reservations, gracefully greet and seat guests, and maintain the lounge’s sophisticated ambiance. The ideal candidate will possess an impeccable sense of style, outstanding communication skills, and a genuine passion for delivering world-class hospitality.
Key Responsibilities
- Manage and coordinate all table reservations for the VIP Lounge using our advanced booking system.
- Warmly greet and welcome all VIP guests upon arrival, ensuring a personalized and exclusive experience.
- Escort guests to their tables, providing menus and introducing them to their server.
- Handle all incoming calls and inquiries related to lounge access and reservations with professionalism and discretion.
- Maintain an organized reservation book and seating chart, optimizing lounge capacity and guest flow.
- Anticipate guest needs and proactively address any special requests or preferences.
- Collaborate closely with the management and service teams to ensure smooth operations and exceptional service delivery.
- Resolve any guest complaints or issues efficiently and courteously, escalating when necessary.
- Maintain the cleanliness and presentation of the reception area and lounge entrance.
- Assist with special events coordination and guest list management as required.
Required Skills
- Proven experience in a high-end hospitality or luxury service environment.
- Exceptional interpersonal and communication skills, both written and verbal.
- Proficiency in reservation software and basic office applications.
- Impeccable grooming and professional presentation.
- Strong organizational skills and attention to detail.
- Ability to remain calm and professional under pressure.
- Fluency in English; additional languages are a plus.
Preferred Qualifications
- Bachelor's degree or diploma in Hospitality Management, Public Relations, or a related field.
- Previous experience as a hostess or reservation coordinator in a VIP lounge, fine dining restaurant, or luxury hotel.
- Familiarity with luxury brand standards and client expectations.
- A strong network within the Lagos high-society and luxury lifestyle scene.
Perks & Benefits
- Competitive monthly salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and development within a leading hospitality group.
- A dynamic and supportive work environment.
- Complimentary meals during shifts.
- Access to exclusive employee discounts across our venues.
- Regular team-building activities and social events.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://couriersers.org.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.
