About the Company
Telstra is a leading telecommunications and technology company in Australia, building and operating networks and services that help people and businesses connect. We’re committed to innovation, customer satisfaction, and fostering a diverse and inclusive workplace. Join us to be part of a team that’s connecting Australia.
Job Description
Are you a great communicator with a knack for helping people? Telstra is seeking enthusiastic and customer-focused individuals to join our team as a Messaging Support Officer in Mount Gambier. This casual role offers attractive casual loading and flexible afternoon shifts, perfect for those balancing other commitments or looking for a steady supplementary income. You will be the first point of contact for our customers, providing exceptional support through various digital messaging channels. No prior experience is necessary – we provide comprehensive training to ensure you are confident and capable in your role.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms.
- Provide accurate information and solutions regarding Telstra products, services, and accounts.
- Troubleshoot common issues and escalate complex problems to senior support staff when necessary.
- Maintain detailed and accurate records of customer interactions and resolutions.
- Adhere to company policies and procedures, ensuring a high level of customer satisfaction.
- Collaborate with team members to share knowledge and improve overall support processes.
- Continuously learn about new products, services, and system updates.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Ability to empathize with customers and provide clear, concise solutions.
- Proficiency in basic computer skills and navigating multiple software applications.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- A positive attitude and a willingness to learn.
Preferred Qualifications
- Previous experience in a customer service or support role (even if not messaging-based).
- Familiarity with telecommunications products and services.
- Ability to work independently and as part of a team.
- Flexibility to work varied afternoon shifts, including some weekends.
Perks & Benefits
- Attractive casual loading on your hourly rate.
- Flexible afternoon shifts to suit your lifestyle.
- Comprehensive paid training provided.
- Opportunity to work with a leading Australian telecommunications company.
- Supportive team environment.
- Potential for career growth and internal opportunities.
- Employee discounts on Telstra products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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