About the Company
Digital Nexus Solutions is a dynamic and innovative digital agency based in the heart of Belconnen, ACT. We partner with a diverse range of clients, helping them build strong online presences and engage effectively with their audiences across various social media platforms. Our team is passionate about fostering positive online communities and delivering exceptional support.
Job Description
We are seeking enthusiastic and detail-oriented individuals to join our team as Social Media Moderators & Support staff. This is a fantastic entry-level opportunity designed to suit students or anyone looking for flexible part-time work, with absolutely no prior experience required. Full training will be provided. The role focuses entirely on text-based communication and community management – there is NO voice work involved. You will be instrumental in maintaining a positive and engaging online environment for our clients’ communities, responding to user inquiries, and ensuring brand guidelines are upheld across various social media channels.
Key Responsibilities
- Monitor social media platforms for new posts, comments, and messages.
- Respond to user inquiries, comments, and private messages in a timely and professional manner.
- Enforce community guidelines and moderate user-generated content.
- Identify and escalate sensitive issues or emerging trends to the relevant internal teams.
- Assist with scheduling pre-approved content across various social media channels.
- Contribute to reports on community sentiment and engagement metrics.
- Maintain a consistent and positive brand voice in all interactions.
- Collaborate with the broader digital marketing team to align on strategy and content.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- High level of attention to detail.
- Ability to work independently and as part of a team.
- Basic computer literacy and comfort with navigating online platforms.
- Strong sense of empathy and customer service orientation.
- Reliable and punctual.
- A keen interest in social media and online communities.
- Willingness to learn and adapt in a fast-paced environment.
- No prior professional experience required; full training will be provided.
Preferred Qualifications
- Currently enrolled in a tertiary education program (e.g., marketing, communications, IT, arts).
- Familiarity with various social media platforms (e.g., Facebook, Instagram, X, TikTok, LinkedIn) from a personal user perspective.
- Understanding of online etiquette and community management best practices.
- Ability to multitask and manage time effectively.
Perks & Benefits
- Flexible part-time hours to accommodate study schedules.
- Comprehensive on-the-job training and ongoing support.
- Opportunity to gain valuable experience in the digital marketing industry.
- A supportive and friendly team environment.
- Located conveniently in Belconnen with easy access to public transport.
- Contribution to meaningful online community building.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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