About the Company
Join Peloton Interactive, a global leader in connected fitness. We believe in the power of movement and community to transform lives. Our innovative platform brings immersive and challenging workouts into homes worldwide, powered by world-class instructors and cutting-edge technology. We are passionate about creating an inclusive and inspiring fitness experience for everyone, everywhere.
Job Description
Are you a dedicated fitness enthusiast with a passion for helping others achieve their wellness goals? Peloton Interactive is looking for a motivated and empathetic Personal Training App Support Agent to join our dynamic remote team. This is a 100% remote position, meaning you can work from anywhere in St. John’s, Newfoundland and Labrador, or across Canada. In this role, you will be the first point of contact for users of our personal training features within the Peloton App, providing exceptional support and guidance. You will troubleshoot technical issues, answer feature-related questions, and ensure a seamless and inspiring user experience. If you love fitness, have excellent communication skills, and are eager to learn and grow in a fast-paced tech environment, we encourage you to apply!
Key Responsibilities
- Provide comprehensive technical support and customer service for users of the Peloton App's personal training features via chat, email, and phone.
- Diagnose and troubleshoot technical issues related to app functionality, connectivity, and user profiles.
- Guide users through app features, workout customization, and goal setting within the personal training platform.
- Escalate complex issues to senior support agents or engineering teams as needed, ensuring timely resolution.
- Document all interactions and resolutions accurately in our CRM system.
- Contribute to the continuous improvement of our support processes and knowledge base.
- Stay up-to-date with the latest Peloton App updates, features, and fitness trends.
- Act as an ambassador for the Peloton brand, embodying our commitment to fitness and community.
Required Skills
- Strong passion for fitness and wellness, ideally with personal experience using fitness apps or personal training programs.
- Excellent verbal and written communication skills with a friendly and professional demeanor.
- Proven ability to troubleshoot technical issues and provide clear, step-by-step instructions.
- Comfortable navigating and learning new software and digital platforms quickly.
- Ability to work independently and manage time effectively in a 100% remote work environment.
- High-speed internet connection and a dedicated quiet workspace.
- Empathy and patience when assisting users with varying technical proficiencies.
Preferred Qualifications
- Previous experience in a customer support, help desk, or technical support role is a plus, but not required.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Certification in personal training, fitness instruction, or nutrition is an asset.
- Experience using the Peloton platform or similar connected fitness ecosystems.
Perks & Benefits
- Competitive annual salary with opportunities for growth.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Complimentary Peloton App membership and product discounts.
- Home office stipend and equipment provision for remote setup.
- Access to ongoing training and professional development resources.
- A vibrant and supportive remote team culture.
- Opportunities to contribute to a company that makes a real impact on people's health and well-being.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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