Insurance Claims Adjuster (Trainee) – Desk Role, Full Training

About the Company

GEICO (Government Employees Insurance Company) is a private American auto insurance company with a strong national presence. Founded in 1936, GEICO has grown to become the second-largest auto insurer in the United States, providing coverage to over 16 million policyholders. We are renowned for our competitive rates, comprehensive coverage, and commitment to outstanding customer service. At GEICO, we believe in investing in our associates, offering robust training programs, and fostering a supportive work environment where careers can thrive.

Job Description

Are you looking for an exciting career opportunity where no prior experience is required? GEICO is thrilled to announce openings for an Insurance Claims Adjuster (Trainee) for a Desk Role in our Niagara Falls, NY office. This is a fantastic entry-level position designed for highly motivated individuals eager to learn and grow within the insurance industry. We provide comprehensive, paid training to equip you with all the knowledge and skills needed to become a successful Claims Adjuster. In this desk-based role, you will be responsible for investigating, evaluating, and settling insurance claims efficiently and fairly, primarily interacting with policyholders and other parties over the phone and through written correspondence. If you have excellent communication skills, a keen eye for detail, and a passion for helping people, we encourage you to apply!

Key Responsibilities

• Complete and actively participate in a comprehensive paid training program to learn all aspects of claims adjusting.
• Investigate, document, and analyze claim facts, including reviewing policy coverage and determining liability.
• Communicate effectively with policyholders, claimants, and other parties to gather information and explain the claims process.
• Evaluate damages and losses, negotiating fair and timely settlements.
• Utilize GEICO's proprietary systems and tools to manage and process claims.
• Adhere to all regulatory requirements and company policies throughout the claims handling process.
• Maintain high levels of customer satisfaction through professional and empathetic service.
• Collaborate with team members and supervisors to continuously improve claims processes and outcomes.

Required Skills

• High school diploma or GED equivalent.
• Exceptional written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• Ability to work effectively in a fast-paced, team-oriented environment.
• Excellent organizational skills and attention to detail.
• A strong desire to learn and adapt to new information and procedures.
• Commitment to providing outstanding customer service.

Preferred Qualifications

• Associate's or Bachelor's degree in any field.
• Previous experience in a customer service, administrative, or call center role.
• Bilingual skills (especially Spanish) are a plus.

Perks & Benefits

• Competitive salary with opportunities for growth.
• Comprehensive paid training program.
• Medical, Dental, and Vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Tuition reimbursement program.
• Employee assistance program.
• Wellness programs and discounts.
• Career development and advancement opportunities.

Apply Now